FAQ
Your most frequent questions answered simply.
We know that navigating a new digital tool usually comes with a lot of question marks. To make using The BHive as smooth as possible for you, have collected frequently asked questions from our users and grouped them into categories. We hope this FAQ helps you!
Trending Questions & Quick Answers
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Reasons you might be unable to log in:
In the case that you just received your temporary log in credentials, and they are not immediately working. Please make sure that you do not copy and paste any space keys into the password field from the original email. Otherwise, the system cannot recognize it. You are then asked to change your password - please do so. You can then use the new password for future logins, and use it on the app.
If you forgot your renewed password, please kindly use our “forgot password” tool on login.thebhive.net (outside of China), login.thebhive.cn (inside of China)
If your account shows as disabled, this might be related to an overdue payment. Please contact support@thebhive.net and our accounting team will check internally.
If these tips do not solve your issue, please contact support@thebhive.net and we will be happy to support you further.
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Please make sure to use the correct email address, which you can access, when using the “forgot password” tool. Otherwise, you will not be able to receive the forgot password message. Please also check your spam folder for the email.
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We are happy to change the username for you. For this we kindly ask you to send the cur-rent account’s username and the name and email address of the username you want us to change/add it to support@thebhive.net
Detailed FAQ and Tutorials
Choose the main topic of you question or issue. For example, if you’re facing problems with your password, head to the “Login” specific FAQ page.
My Facility | Water, Energy, Higg FEM data , …
Plans & Billing | Account Types, Accounting Support
Profile Settings | Company Details, IDs, Settings, …
InCheck Report | Application, Creation, …
Login | Login Issues, Password Change, Username, …
Inventories | Creating / Managing, Troubleshooting, …
Connections | (Dis-)connecting to Partners, …
Performance | Analytics, Reporting, Performance, …
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